Privacy Policy

At EduSpark, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, enroll in courses, or interact with our services.

1. Information We Collect

• Personal Identification Information

Name, phone number, email address, date of birth, gender, physical address, and other details provided during registration or communication.

• Course & Learning Information

Course enrollment details, progress reports, assignments, certifications, attendance, and activity within the learning platform.

• Technical Information (Usage Data)

IP address, browser type, device information, location data, cookies, and website usage analytics.

• Payment Information

Billing details, payment confirmations, transaction numbers, and invoice history.
Note: We use secure third-party payment processors, and we do NOT store or directly access your complete credit card or financial account details.

2. How We Use Your Information

We use your information to:

• Create and manage your learner account
• Provide online and offline courses, study materials, and updates
• Improve website performance and learning experience
• Process payments and issue receipts
• Deliver customer support and respond to inquiries
• Ensure security, comply with laws, and prevent fraud

3. Sharing of Information

We do not sell or rent your information.
We only share your data with:

• Verified service providers (payment gateways, hosting, email/SMS systems)
• Trainers or instructors for course-related communication
• Legal authorities when required by law
• Partners or affiliates providing services at your request

All third parties are required to maintain strict confidentiality and data security.

4. Data Security

We use industry-standard security measures, including encryption, secure servers, restricted data access, and continuous monitoring. However, no online system can guarantee 100% security.

5. Cookies & Tracking Technologies

We use cookies to:

• Enhance user experience
• Save preferences
• Analyze website traffic
• Personalize content

You may disable cookies through your browser settings, but some website features may not function properly.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Request account or data deletion (as permitted by law)
• Opt out of promotional messages
• Ask how your data is being used

Contact us to exercise these rights.

7. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Maintaining academic/certification records
• Fulfilling legal obligations

After this period, data is securely deleted or anonymized.

8. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before sharing any information.

9. Updates to This Privacy Policy

We may update this Privacy Policy as required by law, service changes, or security improvements. Any updates will be posted on this page with a revised Effective Date. We encourage users to review this policy regularly.

10. Contact Information

Email: support@edusparkit.com
Address: Eastern Mansion, 67/9 Pioneer Road, Kakrail, Dhaka, Bangladesh
Phone: +880 1345-776310